Hotel Information

Dear Valued Guest,

Marvelous Spirit from THE HAVEN Bali Seminyak, Bali

To create an accommodating atmosphere that doesn't compromise safety and security, we are as Management would like to consistently enforce establish some security policies as below:

• We would like to encourage for the guest traveling with children to not let the children stay alone outside the balcony Please also do not let the children swim alone in our public swimming pool since no life guard is available.

•  Should there is any bomb threat on the phone, please don't get panic. We advise you to call the operator team & describe clearly about the call, type of voice of the caller (male/female), sound background of the call & any other additional information that you may remember during the conversation.

•  In case one day you find any suspicious item inside or outside your room, we encourage you to report about the item, stay away or leaving the area for further follow up from the hotel Management. We really appreciate should you able to support the above Safety and Security policies for our better control. Please feel free to contact our Guest Service Officer should you have any concern related to the above information in Ext. 790.

Wishing you a pleasant stay with us. 

1st Floor

• Sabeen Restaurant

Open 24 hours for breakfast, lunch, dinner, and room service supper (starting from 2nd of December 2022)

• Swimming Pool
  Open from 8 AM - 8 PM

• Atma Spa
  Open from 9 AM - 9 PM

• Lemon Cello Restaurant

Open from 7 AM - 10.30 AM for breakfast only

2nd Floor

• Beras Meeting Room

• Uwos Meeting Room

• Gym

Open from 8 AM to 8 PM

SANGLAH HOSPITAL : 

(0361) 227911

TRIJATA HOSPITAL: 

(0361) 222897

UDAYANA HOSPITAL : 

(0361) 229644

PURI RAHARJA HOSPITAL: 

(0361) 222013

Ambulance
118

SAR (Search and Rescue)
115, 550, 1111, 2111

International Operator
107

International Information
102

Local Information
108

PLN
123

Fire Department
(0361) 411333

Police - Badung
(0361) 829899

Police - Regional
(0361)-223699 

Procedure in the event of fire
THE HAVEN Bali Seminyak is equipped with a fire alarm system. All our staffs are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel as well as in the guest rooms. The hotel also has an electronic internal alarm system that constantly monitors the interior of the entire building and automatically passes any fire alarms onto the nearest Fire Brigade Station.

In case of emergency
We urgently request that you familiarize yourself with the location of the emergency exits, fire alarm system and fire extinguisher as well including the following Safety Instructions. Please take note of the Emergency Exit Plan which is located at your room's entrance.

Please try to observe the points en route to your room:
Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit. Open the emergency exit door and take a look at the stairway behind it. Locate the nearest fire alarm and fire extinguisher.

What to do if you notice fire:
If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed near every elevator. If possible, close all doors near the fire so that it cannot spread.The smoke proof doors in the corridors can be closed using the button next to them. Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so. In case of a large fire, leave building immediately. Please keep calm!

If you notice a fire, please remember the following points:

• Call the emergency number if you can

• Close all windows and doors

• Keep calm

What to do if the alarm is given while you are in your room:

• Leave your room immediately!

• Lifts should not be used in the event of fire

• The emergency staircase is available as an emergency exit route

• Fire doors close automatically but remain operational for rescue purpose

If you leave your room to go to the nearest emergency exit, please proceed as follows:

• Carefully open the door and establish whether there is smoke in the corridor

• If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!

• If it is dar, feel your way along the wall and count the doors to the emergency exit!

• Proceed in a crouched position, as the air on the ground is better than on higher levels!

• Never try to go through thick smoke!

• Don't use the elevators!

• Always remember to be calm!

What to do if you cannot leave your room

• Call the emergency number and inform of your situation

• Remain in your room, if exit is blocked, this is the safest place to be

• Place wet towels and sheets against the foot of the door to prevent smoke from entering your room

• Take the curtains down, if the fire reaches the window from outside at least no material will be set alight

• Keep wastepaper baskets ready for use as buckets so that you can keep towels and sheets at the door wet

• Make yourself noticeable and wave a sheet at the window as a signal to Fire brigade that your room is occupied

• Cover your mouth and nose with a damp clothe to ease breathing

• Do not break any windows unless necessary

• Closed windows prevent draughts of air feeding the fire

• Consider your actions carefully and remain calm

1. In House Information

2. Berita 1

3. CNBC

4. Al Jazeera

5. News Asia

6. Bloomberg

7. CCTV-4

8. TIVI5

9. CNN International

10. BBC

11. Russian Today (news)

12. BVN

13. TVE

14. DWTV

15. RAI International

16. KBS

17. RTR Planeta (ptp naheeta)

18. YTN

19. NHK Premium

20. ABC (Australia network)

21. TV5

22. Arirang

23. Phoenix TV

24. Sahara

25. Travel Living Channel (TLC)

26. Discovery

27. National Geographic

28. Animal Plannet

29. CINEMAX

30. DIVA Universal

31. Celestial Movie

32. Euro News

33. HBO

34. STAR Movie

35. AXN

36. E! Entertaiment

37. French24

38. Starworld

39. Fashion TV

40. ASN

41. Champion 1

42. Champion 2

43. DA I TV

44. MTV Asi

45. Animax

46. DMAX

47. Playhouse Disney

48. Nickelodeon

49. Cartoon Network

50. METRO TV

51. RTV

52. INDOSIAR

53. SCTV

54. TRANS TV

55. KOMPAS TV

56. TVRI

57. TV ONE

58. MNC TV

59. AN TV

60. AN TV

THE HAVEN Bali Seminyak located strategically at the prosperous area in Seminyak area with easy access to Kuta and Legian area, adjacent to a prestigious bar, entertainment, small shops, and 7 km distance from I Gustis Ngurah Rai International Airport.

3 minutes to Double Six  Beach

3 minutes to the nearest entertainment bar

9 minutes to Siloam Hospital Sunset Road
10 minutes to Kuta Beach
10 minutes to Beachwalk Shopping Center
10 minutes to Legian street
20 minutes to Jimbaran
25 minutes to Nusa Dua

Clinics

1. International Tourist Medical Service (ITMS) Bali
   Jl. Legian No.363, Legian, Kuta, Badung Regency, Bali 80361
   (0361) 751981
   
   

2. Fullerton Health Clinic Bali
   Pertokoan Sunset Permai Blok B & C, Jl. Sunset Road, Legian, Kuta, Badung Regency, Bali 80361
   (0361) 9345906
   
   

3. Bhaktivedanta Medical Seminyak
   Jl. Camplung Tanduk No.108, Seminyak, Kuta, Kabupaten Badung, Bali 80361

(0361) 9343911 

Hospitals

1. Siloam Hospital
   Jl. Sunset Road No.818, Kuta, Kabupaten Badung, Bali 80361
   (0361) 779900
   
   

2. BIMC Hospital Kuta
   Jl. Bypass Ngurah Rai No.100X, Kuta, Kabupaten Badung, Bali 80361
   (0361) 761263
   
   

3. Prima Media Hospital
   Jl. Raya Sesetan No.10, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80223

(0361) 236225 

4. Sanglah General Hospital
   Jl. Diponegoro, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80113
   (0361) 227912
   
   

5. Udayana Hospital
   Jl. P.B. Sudirman No.1, Dauh Puri, Kec. Denpasar Bar., Kota Denpasar, Bali 80232  
   (0361) 228068  

1. Siloam Hospital
   Jl. Sunset Road No.818, Kuta, Kabupaten Badung, Bali 80361
   (0361) 779900
   
   

2. BIMC Hospital Kuta
   Jl. Bypass Ngurah Rai No.100X, Kuta, Kabupaten Badung, Bali 80361
   (0361) 761263
   
   

3. Prima Medika Hospital
   Jl. Raya Sesetan No.10, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80223

(0361) 236225 

4. Sanglah General Hospital
   Jl. Diponegoro, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80113
   (0361) 227912
   
   

5. Udayana Hospital
   Jl. P.B. Sudirman No.1, Dauh Puri, Kec. Denpasar Bar., Kota Denpasar, Bali 80232  
   (0361) 228068  

Dear Guest, please be extremely cautious when exchanging foreign currency at any shops along the street of Bali. These unscrupulous so called "Authorized Money Changers" offer high exchange rates to lure you into their shops. Once inside, you might be manipulated and short-changed.

Consequently, we advise our guests to take note of the following:

1. You so choose to utilize their service, please count the rupiah carefully yourself.

2. Never be distracted by their accomplice who may try to strike a conversation while you are counting the rupiah.

3. Never respond to a call or turn your head. Keep your eyes on the stack of money while counting.

4. Observes the hands, and body movements of the "Money Changer" facing you.

5. If a stack of rupiah falls off the table don't bother to recount. Just call off the whole transaction. By the sleight of hands, you may end up being their victims.

OUR RECOMMENDATIONS:

• Change your currency from a reputable Bank.

• Only use an "Authorized" money changer and bring your own calculator.

• Always re-count your money before leaving the money changer.

Passport are only required for changing Travelers Cheques therefore leave your passport secure in your in-room safety deposit box when changing cash. 

Dear Guests,

In respect to local custom and other guests, hanging wet clothes on the balcony is not acceptable. Clothes rack are available in upon request. Our laundry service is open 7 days a week.

Being in tropical country we suggest not to leave any food in the room and please keep the terrace door closed even when you are inside, in order to avoid intrusion of mosquitoes, insects or other rodents.

Thank you 

Dear Guest,

As part of our contribution for the ECO GREEN conserve program and respect to the local culture, we would like to invite you to join our "HAVEN FOR EARTH" by committing the following contribution:

1. To minimize the use of chemical, we recommend our housekeeping department to change the collection of linens & towels every two days instead of daily.

2.  To minimize the energy and electricity usage, please turn off the AC, lighting and TV upon leaving the guestroom.

3.  To converse the limited amount of water in Bali, please close all water tap in the bathroom and basin when it is not needed.

Thank you for your contribution 

Dear Guests,

Please be advised that we are conducting the hotel's regular pest control service every Friday from 6 PM - 6.30 PM throughout all public areas of the hotel, in our effort to minimize insect proliferation especially mosquitoes. The environmentally-sensitive control service we employ makes use of a misty spray technique to reduce the volume of insects and mosquito larvae. The target-specific material used in this control service is produced in the United Stated, and is fully approved by the World Health Organization (WHO) for use in public hygiene programs, along with health and standard approvals in both United States and Europe. We apologize for the inconvenience of this service, as we continue to try to maintain a healthy environment for all our hotel guests.

Please feel free to contact us if you require any additional information.

Adapters - a universal outlet is available in your room - dial "790 or 761"
A range of electrical adapters are also available through our Housekeeping Department. A wall mounted one is available at the writing desk.

Airline booking / re-confirmation - dial "790"
Our front office will be happy to assist you with flight confirmation and other airlines information.

Airport and inter-hotel transfers - dial "790"
Airport and inter-hotel transfer can be arranged by our Front Desk.

Billing procedure - dial "790"
Advance cash deposit is required unless you are paying by an accepted credit card. Should you have any questions, please contact the Front Desk.

Breakfast - dial "790"
Breakfast is served each morning between 6 AM to 10 AM during weekdays, and 6 AM to 10.30 AM during weekend in Sabeen Restaurant for guests who stay in the hotel building. Daily breakfast also served from 7 AM - 10 AM in Lemon Cello Restaurant for guests who stay in the suite building and villas.

Check-in & Check-out time - dial "790"
Our check in time is at 1 PM and our check out time is 12.00 noon. This may be extended for a small supplement, subject to availability. Kindly make your arrangements with reception.

Credit cards
We accepts the following credit and debit cards: Visa, Master Card, American Express, Authorized debit card.

Concierge - dial "790"
Concierge services are available at the Front Desk.

Currency exchange - dial "790"
Please contact the Front Desk who will be happy to recommend a money Changer nearby. The hotel does not accept personal check.

Doctor or dentist on call - dial "790"
Should you require medical assistance, our doctor on call can be arranged for Personal calls to your room. A dentist on call will also be available for emergency treatment.

Do not disturb
A "Do not disturb" sign has been placed in your room. Should you wish to be Left in privacy, please hang the sign against the door knob outside.

Drinking water
Complimentary drinking water has been placed beside the wash basin in your bathroom. Please use this water for your consumption and avoid drinking the water from the tap.

E-mail & broadband/Wireless Internet Connections - dial "790"
We provide free Wi-Fi internet service throughout the hotel. For further information regarding internet services, please contact our Front Desk.

Forgotten an item
We will be happy to provide the following items should you need them: Adapters, First Aid Items, Telephone Book, Hangers, Pencil & Notepad.

Guest activities - dial "790"
A City tour service is provide by a reputable travel agent. Our Front Desk staff will also be more than happy to offer suggestions as how to spend your days and evenings in Jakarta.

Hair dryer
A Hair Dryer is wall mounted in your bathroom.

Housekeeping - dial "790"
Our housekeeping staff is scheduled to service your room between 09.00 AM and 6 PM. Should you require a specific service time, please let us know.

In-room safe
Each guest rooms is equipped by a safe deposit box - please follow the instructions. We also provide extra safe deposit box in the receptionist.

Lost & Breakages
The hotel has the right to charge any loss and (or) break of any part of the room, during your stay.

Keys - dial "790"
If you lose your room key, report to the Front Desk immediately. Return your room key to the Front Desk upon check-out. Do not leave your key in your room.

Laundry / dry cleaning service - dial "790"
Laundry service is available 7 days a week. Laundry pick-up before 10 AM will be returned in the evening on the same day. Laundry pick-up after 10 AM will be returned the following day.

Lost & Found - dial "790"
Please contact our Front Desk in the event of loosing your belonging.

Luggage service - dial "790"
For luggage handling, contact the Front Desk.

Maintenance - dial "790"
Should anything be broken or in need of repair, please contact our Front Desk and they will immediately send a technician to deal with your problem.

Medical service & medications - dial "790"
For prescription medicine, there are licensed dispensaries. Our Front Desk Staff will be pleased to assist you.

Mini Bar - dial "790"
Mini bar available in all Rooms, a selection of refreshment are available. Please contact housekeeping for the selection list.

Parking & Valet Service - dial "790"
Parking space for hotel guests is available in the basement, our Valet service available at the Lobby entrance.

Qiblat
A Qiblat sign is placed inside the table drawer, under the television.

Qur'an & praying mat - dial "790"
Qur'an and praying mat are available upon request.

Restaurant - dial "759"
Sabeen Restaurant is located at the 1st floor and it's operating 24 hours daily. It provides breakfast, lunch, dinner, supper and room service. Lemon Cello Restaurant is located at the 2nd floor suite building area, and it's operating from 7 AM - 10 AM daily, only for breakfast.

Security - dial "790"
Please close the security latch on your door when in your room - this will stop anyone including housekeeping from entering your room by mistake.

Shopping - dial "790"
Please contact our Front Desk for information on nearby shopping malls and retail outlets.

Spa - dial "790"
Info & reservation dial "0" from your room.

Taxi - dial "790"
Contact our Front Desk to order a taxi.

Telephone & Hotel Extension
Operator dial "790"
Housekeeping dial "790"
Reception dial "790"
Room Service dial "790"
Cafe & Lounge dial "790"

Local
Dial 9 + telephone number

Inter-local
Dial 9 + area code + telephone number

International
Dial 9 + 001/007 + country code + area code + telephone number